The Key Account Manager will be responsible for maintaining and expanding
relationships with strategically important customers. They are also accountable
for achieving sales targets and assigned strategic account objectives.
Representing the entire range of IT infrastructure/cybersecurity and cloud
products and services to customers, leads the customer account planning cycle
and ensures that the company meets customer needs and expectations.
Furthermore, the KAM is responsible for achieving business objectives,
KPIs, and targets, as well as developing new customers to achieve short and
long-term profitable growth. This position entails extensive travel across the
UAE. All prospective employees must undergo a background check and possess a
valid driving license and vehicle
· Establishes
productive, professional relationships with key personnel in customer accounts.
· Meets
assigned targets for profitable sales volume and strategic objectives of
accounts.
· Proactively
leads a joint company-strategic account planning process that develops mutual
performance objectives, financial targets, and critical milestones for a one
and three-year period.
· Proactively
assesses, clarifies, and validates customer needs on an ongoing basis.
· Leads
solution development efforts that best address customer needs, while
coordinating the involvement of all necessary company personnel.
· Bears
overall responsibility for customer ownership and acts as central point of
contact and interface between customer & organization
· Identify
sales opportunities, networking and fact-finding and calling on and closing new
accounts.
· Manage
and penetrate customers at all levels and develop relationships with accounts
that enable achievement of plans and objectives.
· Prepare
and deliver effective selling presentations that implement approved Customer
Business
· Plans
and employ effective game theory and negotiating strategies.
· Develop
timely and accurate forecasts (volume and spend) for accounts and revise based
on actual performance.
· Proven
account management experience in the Governement,Hospitality, Financial
services, Education or Real Estate industry/accounts.
· Demonstrated
ability to communicate, present and influence credibly and effectively at all
levels of the organization.
· Experience
in delivering client-focused solutions based on customer needs
· Proven
ability to manage multiple projects at a time while paying strict attention to
detail
· Excellent
listening, negotiation, and presentation skills
· Excellent
verbal and written communications skills